New Business Director - Experience

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New Business Director - Experience & Innovation

At Dentsu Creative Amsterdam we're looking for a New Business Director - Experience and Innovation to join our team.
Full-time · Amsterdam

About the job

At Dentsu Creative Amsterdam, our Experience & Innovation team crafts next-level brand experiences – from immersive platforms and retail installations to AI-powered tools and branded games. We’re now looking for a commercially-minded New Business Director to help us build and strengthen partnerships, lead pitches, and drive the Experience business forward. You’ll play a pivotal role in both growth and relationship management, helping turn vision into value by connecting the dots between client ambition, creative opportunity, and digital craft.

Your Responsibilities

Business Growth & Pitching

  • Drive new business development efforts – from prospecting and qualifying leads to building decks and leading pitch processes.

  • Collaborate with the Managing Director and Business Director to define and launch new offerings and commercial propositions to market.

  • Identify low-hanging fruit across the Dentsu network and within existing client relationships both in the Experience & Innovation team as in the rest of Dentsu Creative Amsterdam to unlock new revenue streams.

  • Lead and support EMEA and local pitches for Experience-led projects, working closely with strategy, creative, tech, and production.

Client Partnerships

  • Act as the strategic business partner for key Experience clients, building long-term relationships rooted in mutual growth and trust.

  • Help clients translate vision into reality, serving as the commercial lead across platform, product, and experiential briefs.

  • Ensure our work meets the highest standards and aligns with client KPIs, budgets, and timelines.

Operational & Commercial Excellence

  • Own project-level scoping, pricing, and contracting in collaboration with production and finance teams.

  • Monitor profitability, pipeline health, and forecasting – proactively resolving risks or gaps in commercial performance.

  • Contribute to internal reporting, business reviews, and stakeholder updates.

Collaboration & Culture

  • Work closely with our Experience strategy, UX, creative tech, and account teams to ensure integrated delivery.

  • Help shape our team culture by mentoring junior team members and contributing to a collaborative, curious, and open environment.

Your Profile

  • 8+ years of client service and/or business development experience, ideally within a digital/creative/experience agency.

  • A strong commercial mindset and experience scoping complex, multi-disciplinary projects.

  • Excellent client-facing skills – confident in leading conversations with CMOs, digital leaders, and innovation stakeholders.

  • A self-starter with an entrepreneurial spirit and a passion for modern digital experiences.

  • Fluent in English; Dutch is a nice-to-have.

  • Collaborative, energetic, and kind – you care about the work and the people behind it.

Bonus Points If…

  • You have experience working within large networks and navigating complex client organizations.

  • You’ve helped shape internal ways of working or contributed to agency growth strategies.

Apply for the job

Do you want to join our team as our new New Business Director - Experience and Innovation? Then we'd love to hear about you!

Apply now
We highly value inclusivity, diversity & accessibility and it’s important you feel at home in the following principles: Stay true to yourself We strive to be inclusive, diverse and accessible and we continue to keep those values in mind, even when it’s inconvenient. In the face of adversity or disagreement, we will help others grow, but we will not break with our values. Be human We respect others as human beings, no matter their background, skin color, gender, ability or sexuality or any other special power. We want everyone to express themselves freely and be who they are, and still be treated the same as everyone else. Practice what you preach Clear statements and strong values mean nothing without action. We don’t just believe in accessibility, diversity and inclusivity, we are inclusive, diverse and accessible. This is not just reflected at our office, but also in our creative output. These are exceptional times, and they call for exceptional actions. We are a creative agency that marries technology and zeitgeist; communication and experiences.
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